Complaints Policy and Procedure
As professional OFSTED registered childminders we aim to work in close partnership with all parents/carers, to meet the needs of your children. We will endeavour to provide a warm, safe and stimulating environment for your child at all times whilst they are in our care.
As we are parents ourselves, we do however understand that there may be times when you or your child has worries or concerns about the service we provide. If such a situation does occur please bring it to our attention at the earliest opportunity as we are always willing to listen. Hopefully you will feel able to approach us verbally at any time. Please be assured that we will always take your concerns seriously and do our best to resolve any issues as soon as possible.
It is a condition of our registration to have a formal complaints procedure relating to the requirements of the Early Years Foundation Stage. If you wish to make a formal written complaint the procedure is as follows:
If the complaint cannot be resolved or if the complaint is of a serious nature and you feel you cannot discuss it with us, you should contact OFSTED directly.
As professional OFSTED registered childminders we aim to work in close partnership with all parents/carers, to meet the needs of your children. We will endeavour to provide a warm, safe and stimulating environment for your child at all times whilst they are in our care.
As we are parents ourselves, we do however understand that there may be times when you or your child has worries or concerns about the service we provide. If such a situation does occur please bring it to our attention at the earliest opportunity as we are always willing to listen. Hopefully you will feel able to approach us verbally at any time. Please be assured that we will always take your concerns seriously and do our best to resolve any issues as soon as possible.
It is a condition of our registration to have a formal complaints procedure relating to the requirements of the Early Years Foundation Stage. If you wish to make a formal written complaint the procedure is as follows:
- The written complaint can be made to ourselves or OFSTED at the following address: OFSTED, Piccadilly Gate, Store Street, Manchester, M1 2WD, telephone 0300 123 1231 or 0300 123 4666.
- The complaint will be investigated as quickly as possible.
- You will be informed of the outcome of the investigation and any actions implemented as a result of the findings as soon as possible and within a maximum of 28 days from receipt of the written complaint.
- All complaints and outcomes are recorded and made available to OFSTED and must be kept for a minimum of 3 years.
If the complaint cannot be resolved or if the complaint is of a serious nature and you feel you cannot discuss it with us, you should contact OFSTED directly.
